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dbNews Case
Study Snapshots
Take
a look at how dbNews has solved some real world problems
for our customers.
Anchorage
Water & Wastewater Utility
Work Force Management
The Problem
Anchorage Water & Wastewater Utility was struggling to manage the
overtime and leave requests for its force of nearly 300 field employees.
This
paper-driven
process was
subject to lengthy delays and provided little information to aid in forward
planning of cover.
The Solution
dbNews™ was implemented to monitor the work force management solution,
and to send two alerts. The first publication notifies the appropriate
supervisor whenever a request
for leave or overtime is entered into the system. The second publication
reports to each employee when their leave or overtime request
has been
approved
or rejected.
The
Result
There were immediate reductions in the clerical effort required to manage
overtime and leave requests. Supervisors now have better control over their
budget for
overtime, and are better able to schedule their resources when employees
want to take vacation or work overtime, allowing them to improve their
cover and
service levels.
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Purdue
University
Information Technology
The
Problem
The IT department of a Purdue University were experiencing an
increasing number of attempts by students to hack into the University's
own internal
systems, using the on-site computer equipment.
The Solution
dbNews has been implemented to monitor the logon activity of all
applications and portals within the university. As soon as unusual
activity is detected,
dbNews alerts the appropriate security manager.
The Result
dbNews quickly detected several attempts at hacking, and the students
were warned that their activity had been monitored. This has
produced an immediate
deterrent effect and the level of this activity has been sharply reduced.
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Expro
Group
Asset Management
The
Problem
Expro Group, a leading oilfield services organization, needed better
control of costs and spend against budget. The company provides services
in
40 countries with over
3000 employees.
The Solution
dbNews was installed to monitor data on budgets and financial targets
within their asset management solution. dbNews provides alerts
to supervisors and
financial controllers when budgets and targets go outside defined parameters.
The
Result
The company has dramatically reduced the unnecessary overspend that is
endemic in their industry. They have immediate visibility of possible issues
and
are able to take action before any further spend is committed.
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Trinidad
Powergen
Inter-department Information Flow
The
Problem
The service engineers at Trinidad & Tobago Powergen, responsible for 300,000
customers, did not have easy access to the warehouse inventory system, making
it difficult
for them to know when parts were available. They also needed to know when
certain types of work order had been approved.
The Solution
dbNews now alerts the engineer as soon as an ordered item is available. An
alert is sent to the Supervisor if items are delayed or short shipped, allowing
the work to be rescheduled.
Alerts are sent when Work or Purchase Orders require approval, and
the engineers are alerted when approval is given. Potential delays
are highlighted through
the reporting of all outstanding Work and Purchase Orders. A report is sent
to management listing any items purchased but then not used.
The Result
The benefit to the service department has been considerable. Engineers
and Supervisors are now automatically informed of all issues
relating to parts,
allowing much better planning of jobs and management of engineers time. The
company is able to provide a faster, more efficient service to its customers.
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